Customized Solutions & Systems for the 21st Century
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Our client was determined that they wanted to achieve the highest level of customer satisfaction without sacrificing profitability. The Advantage Consulting Group designed a system using components from our organization development and business process tool sets.
"The Advantage Consulting Group was instrumental in creating and implementing what was called "ProAct" (Professional Activity Coordination Tools) which enabled us to track our profitability, productivity, and service levels all in a way that was agreeable to staff and informational to senior management. Once all of the objectives and goals were met, an added bonus of a sub-set system dedicated to training and core competency was created for our organization. ACG tangibly quantified these accomplishments and we were very pleased they offered approximately an 8 to 1 return on our investment on their engagement. We are confident that The Advantage Consulting Group gave us the edge we needed to realize an immediate and lasting impact on our service and profitability goals." John B.., A.V.P. Treasury Department, Insurance Industry